Unified Customer Portal
and Call-Center Tool
50% Less Dev Time
By efficiently integrating 5 CRMs and generating the frontend’s access to data.
Live Solution in 4 months
The Single-Sign on solution completed in record time and the connectors to the CRMs are available for future projects.
24/7 Customer Service
Customers use the portal for self-service and have reduced their service reaction time to under 30 minutes.
“The agility and speed we’ve gained directly benefits our clients –
simply said, ApiOmat has impressed us.”
Michael Schnack, Senior Project Leader, Mobilecom Debitel
“The agility and speed we’ve gained directly benefits our clients –
simply said, ApiOmat has impressed us.”
Michael Schnack, Senior Project Leader, Mobilecom Debitel
Customer Service on any device
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
Challenges
- Integrating and Orchestrating data from 5 CRMs
- Securely exposing customer data to mobile devices
- 24/7 real-time data availability
Features Used
- Custom Connectors to legacy CRMs
- REST API
- SDKs: iOS, Android, JS
- Real-time Data caching
- SAML Connector
Results
- Integrated CRMs in 9 days
- Launched first app in 20 days
- App improved inefficient business process
- 24/7 Data availability for 30 million customers
Customer Service on any device
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
Challenges
- Integrating and Orchestrating data from 5 CRMs
- Securely exposing customer data to mobile devices
- 24/7 real-time data availability
Features Used
- Custom Connectors to legacy CRMs
- REST API
- SDKs: iOS, Android, JS
- Real-time Data caching
- SAML Connector
Results
- Integrated CRMs in 9 days
- Launched first app in 20 days
- App improved inefficient business process
- 24/7 Data availability for 30 million customers
Customer Service on any device
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
Challenges
- Integrating and Orchestrating data from 5 CRMs
- Securely exposing customer data to mobile devices
- 24/7 real-time data availability
Features Used
- Custom Connectors to legacy CRMs
- REST API
- SDKs: iOS, Android, JS
- Real-time Data caching
- SAML Connector
Results
- Integrated CRMs in 9 days
- Launched first app in 20 days
- App improved inefficient business process
- 24/7 Data availability for 30 million customers
2014
KICK-OFF
3
Billion Yearly Revenue
4367
Employees
About Mobilcom-Debitel
Mobilcom-Debitel is a digital lifestyle and wireless provider for the freenet Group – Germany’s largest network-independent telecommunications company. They offer a large selection of mobile and data plans, services and additional products like the mobilcom-debitel cloud, MusicFlat and the mobilcom-debitel smarthones in their 550 plus locations throughout Germany.
About Mobilcom-Debitel
Mobilcom-Debitel is a digital lifestyle and wireless provider for the freenet Group – Germany’s largest network-independent telecommunications company. They offer a large selection of mobile and data plans, services and additional products like the mobilcom-debitel cloud, MusicFlat and the mobilcom-debitel smarthones in their 550 plus locations throughout Germany.
