By efficiently integrating 5 CRMs and generating the frontend’s access to data.
The Single-Sign on solution completed in record time and the connectors to the CRMs are available for future projects.
Customers use the portal for self-service and have reduced their service reaction time to under 30 minutes.
“The agility and speed we’ve gained directly benefits our clients –
simply said, ApiOmat has impressed us.”
Michael Schnack, Senior Project Leader, Mobilecom Debitel
“The agility and speed we’ve gained directly benefits our clients –
simply said, ApiOmat has impressed us.”
Michael Schnack, Senior Project Leader, Mobilecom Debitel
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
Providing top of the line customer service is essential for wireless providers, so making customer information readily accessible lead to the strategic decision to use a Mobile Backend Service Platform. This allows Mobilcom debitel to cache their data, making it available in to their customers in under seconds and provides them with the agility to rapidly roll out innovative solutions to their customer’s finger tips.
KICK-OFF
Billion Yearly Revenue
Employees
Mobilcom-Debitel is a digital lifestyle and wireless provider for the freenet Group – Germany’s largest network-independent telecommunications company. They offer a large selection of mobile and data plans, services and additional products like the mobilcom-debitel cloud, MusicFlat and the mobilcom-debitel smarthones in their 550 plus locations throughout Germany.
Mobilcom-Debitel is a digital lifestyle and wireless provider for the freenet Group – Germany’s largest network-independent telecommunications company. They offer a large selection of mobile and data plans, services and additional products like the mobilcom-debitel cloud, MusicFlat and the mobilcom-debitel smarthones in their 550 plus locations throughout Germany.