An app backend is a unique application identified by a base URL, which is marked in the ApiOmat user interface as a backend.
Support Authorized Person
A support authorised person is a person who has been certified or contractually defined by ApiOmat or an authorized third-party by means of examination. A support authorized person must have a certification in order to submit support requests within the framework of an existing support contract.
RAM refers to the memory available to the ApiOmat installation in an application server. The amount of RAM for containers, virtual machines or physical installation is determined by the amount of RAM available for the operating system.
A processor core is the computing power (core) assigned in an ApiOmat installation used by an application server. The number of processor cores made available to the application in a container, virtual machine or in a physical installation are counted.
A license provides the usage rights described in the Apinauten GmbH’s current End User License Agreements and Service Description.
An instance describes a license dependent ApiOmat installation in development, test, staging or productive environments within a AWS EC2 environment.
A module is a functional extension of ApiOmat consisting of data models, potentially business logic and configuration parameters. A module can be individually created or adapted within the score of the End User License Agreements or made available as standard by the Apinauten GmbH.
1 = Very High. A case is given the priority “Very High” when it leads to very serious disruptions to business processes. Work, which cannot be postponed at all, can no longer be carried out. The notification requires rapid processing as the malfunction can cause considerable and/or consequential damage and losses or because these have already occurred.
2 = High. A case is given the priority “High” if the business process is severely impaired and necessary work cannot be carried out. This is caused by faulty or failed functionality, which is urgently needed in the current situation. The notification requires prompt processing, because the ongoing malfunction can lead to a serious disruption of the entire productive business process and consequential damage is to be expected.
3 = Medium. A case is given the priority “Medium” if the course of business is impaired. This is caused by faulty or unusual functionality. No consequential damages and losses are to be expected.
4 = Low. A case is given the priority “Low” if there is no or little disruption to a business process. This is caused by a faulty or unusual functionality that is not needed daily or used only a small amount.
An organization is a sub administrative role, which can manage the individual access rights and roles of developer accounts.
Basic Operations & Monitoring
Operation and monitoring 24/7, daily backups with a retention period of 5 calendar days, installation of updates and security updates of the server-OS and the Mongo DB.
ApiOmat offers all cloud solutions based on the AWS EC2 Cloud. Details about the technology and the SLAs can be found here: https://aws.amazon.com/en/ec2/
The Basis for all Service Descriptions
The basis for all service descriptions is always the ApiOmat software documentation as well as the General Terms and Conditions from the Apinauten GmbH.